Task Management System consists of the following primary components: Task Management System and Change and Configuration Management The following illustration shows the relationships between TMS and Change and Configuration Management. For problem management, problem analysts can create only ad-hoc tasks directly from TMS. Additionally, administrators can create task templates and task group templates that can be used in change, release, and incident management. In the BMC Change Management and BMC Service Desk applications, support staff can create tasks by using TMS directly. It integrates with the Change and Configuration Management (CCM) solution through the Command Automation Interface (CAI).

TMS is used in BMC Change Management, BMC Service Desk, and in the Activity subsystem. In addition to the predecessor and successor relationship, TMS supports branching and multiple paths, along with data exchange between tasks. The TMS module significantly enhances the capability of the task operation. The result is improved productivity, reduction in novice errors, and a clear way to define business processes. The primary goal of the Task Management System (TMS) module is to provide a mechanism to support repeatable processes. TMS provides support for simple and complex business processes as well as integration with automation tools needed for change management execution and verification. Task Management System (TMS) is a tool that manages the workflow of tasks as they are implemented in an application.

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